Once you are an online member, you can simply add the films you want to see to your queue. Your queue represents all the films we will post out to you.

We recommend you add at least 10 films to avoid waiting and this enables us to start sending you any films that are available in your queue.

We’ll send you multiple disks at once and get notified via email that they are on their way.

Once you have watched them, send them back to us in the included free post envelope.

As soon as we receive them (overnight delivery) we’ll send you more disks from your queue.

We also have a powerful suggestions tool which will help you discover new great films to add to your queue. We are film specialists and our goal is to provide you with a stream of quality films that you will enjoy.

For the Basic and Premium plan you get 3 and 6 discs per month respectively.

But if you don’t return the discs within the month, then we won’t send you any more discs and your monthly disc credits do not accumulate if you don’t use them.

This is because you can only have your monthly disc allowance amount out at any one time.

This is why it’s in your best interest to return the films back to us if you want to use up your monthly disc allowance each month.

Note we will not refund or credit your account if you didn’t use your monthly disc allowance. It is your responsibility to send the discs back to us each month before your next billing cycle.

Yes. For all New Releases you will have the option of paying an extra $2.99 to watch it within the first 6 weeks of it’s release. However, for all movies older than 6 weeks from their initial release date are available to all subscription members. So you have the choice of paying $2.99 to watch within the first 6 weeks or free for any older than 6 weeks.
Note: This is slightly different from how Fatso used to work.

If you are an older Alice in Videoland member, you can login here

No you can't. But you can get all the benefits of our website by creating an in-store user.
Please sign up here.

We include a pre-paid return envelope with each home delivery package.

We encourage you to return discs in 30 days in consideration for our other members.

Technically no, however we will not send any new discs until these are returned. We encourage you to return discs in 30 days in consideration for our other members.

We are proud to offer overnight delivery to all Alice DVD Subscription members.

We do this to ensure a great customer experience.

This depends on your subscription type. Flexi users can choose between 0-12 discs. Basic get 3 and premium get 6 discs at once. Unlimited plans can choose up to 15 at once.

All of our subscriptions are based on a monthly disc limit.

Some DVDs contain multiple discs like TV shows which means each disc will count towards your monthly limit. So for example, if your subscription type says 3 discs per month and the TV show is made up of 3 discs, then that will make up your monthly limit.

However, most movies are just one disc so the above would not apply. In cases where there is a special features disc, we will not include that unless you make a special request.

Note: This disc limit is due to the nature of delivery costs as we can only fit 3 discs in each delivery package. This is also the same system both Fatso used and Netflix (before it started streaming).

Yes that’s perfectly fine.

Yes. For Basic plans, you will need to send all 3 discs back in the one freepost return envelope.
Same for Premium plans, the only difference is we’ll send you another 3 discs in the same month which you’ll need to return in the single return envelope supplied. Note, if you are on a Premium plan and do not send back the first lot of 3 discs, we will not automatically send you 3 more.
For unlimited plans we send you a self addressed prepaid courier bag which you will want to send all the discs back in together.
Note: This is slightly different from how Fatso used to work.

Alice delivers everywhere in NZ! (Excluding the Chatham Islands).

No. Alice no longer offers VHS videotapes.

For fast and prompt service please email us at: support@alice.co.nz

Note: Please avoid calling our store as in-store staff are not trained in subscription related questions.

You can cancel or pause your account at any time by simply emailing us at support@alice.co.nz and we’ll cancel your account immediately provided all discs have been returned.

Note: We cannot cancel your account until all discs have been returned. If you request to cancel your account before all discs have been returned, then we will only process the cancellation once we receive the discs back. Upon successful cancellation or pausing all monthly payments will stop immediately. Pausing your account works exactly the same way.

Alice DVD offers a full 30-day money back guarantee for the first month of service.

If you are not 100% satisfied, contact us at support@alice.co.nz describing why you are disappointed and that you would like a refund. We will then issue a full refund immediately providing any discs you rented have been returned to Alice.

We will notify you via email on the status of the refund once it is processed. If you cancel within 30 days but do not clearly request a refund then you no refund will be issued. Once the refund has been issued, we will not send you any more DVDs effective immediately.

Note: After the first 30 day period, there are no refunds.

No. Alice does not have pornographic Adult films.

No you don’t. No signature is required for our deliveries so the courier bags will go in your mailbox.
However, if they get stolen you will be liable to pay our replacement costs.
We use tracking, so we can confirm the discs were successfully delivered so if they go missing after then you will be liable.

You can join the Flexi Plan for free and it won’t cost you anything until you decide to rent discs.
Once you are subscribed, you can add films to your queue and once you are ready for us to send you films, simply choose how many discs you want us to send at once from the dropdown menu (0-12).
Note: It is set to 3 discs at once by default, so its up to you to change it if you want more or less otherwise we’ll automatically send you however many discs you specified from your queue.
The Flexi plan is a great option for casual renters who want access to our library but don’t watch a rent on a consistent basis.

No. For Flexi Plans your credits never expire and can be used at anytime.
In addition, you will also have the option to choose how many discs we send you at once.