By visiting the Alice DVD website, by signing this agreement, or by subscribing to our on-line DVD rental service, you agree to the terms of this agreement and to such changes as may be made from time to time to these terms. The current terms of your agreement are displayed on the Alice DVD website. Alice DVD reserves the right to change these terms at any time by posting new terms on its website. Alice DVD will endeavour to provide notice of any changes, unless indicated otherwise in the terms. You will be deemed to have accepted such new terms if you use the Alice DVD website or Alice DVD services after such changes take effect. The term "DVD" includes Blu Ray discs and such other media as we may adopt from time to time.
By joining Alice DVD you confirm and agree that:
Once you have completed the registration process and registered as a member, your membership will be come active immediately, subject to you complying with our terms and conditions.
1. Forwarding DVDs to you
Alice DVD will use New Zealand Post or some other delivery service of its choosing to deliver DVDs to you. You must allow usual New Zealand Post delivery times, and Alice DVD is not responsible for any delayed or misdirected mail. Rental requests are fulfilled Monday to Friday and we will update the 'DVDs at home 'section of the website with the current status of dispatched discs. We will include a postage paid envelope for the return of the DVDs.
2. Supply of DVDs
Alice DVD will use its best endeavours to supply DVDs in accordance with your rental queue. However individual titles are subject to availability. If we are unable to supply you with a requested DVD then we will endeavour to send you another one from your rental queue. You can view your currently rented DVDs on your dashboard while logged in.
The terms of your chosen plan are set out on our website. If you change your membership plan, the change will take effect on your next billing date.
3. Returning DVDs
Alice DVD will update your rental history and ‘Currently Renting’ section of the website when it receives back a DVD from you. In the event that you have posted a DVD to us and we have not indicated that we have received that disc, then you must advise us as soon as possible.
A DVD is deemed returned when we receive that DVD at our postal address and have logged the DVD as returned in our dispatch system.
Payment of subscription
Lost or damaged DVDs
Account hold or cancellation of membership
You may cancel your Alice DVD subscription by going to the Billing section of the website, clicking the "Cancel account "link and following the instructions. Cancelling your account will stop additional DVDs being dispatched to you AFTER your next billing cycle.
You will still get sent DVDs for any remaining credits you have left before you next billing cycle. In order for the cancellation process to finally take effect so billing will stop DVDs must have been received by Alice. There are no refunds or credits for partial monthly subscription periods after the first 30 days.
Alice DVD 's right to cancel or put account on hold
Alice DVD may at any time cancel or put your membership on hold with effect from your next monthly subscription payment day.
If the information provided by you to Alice DVD is untrue and inaccurate, not current or incomplete, or if you are otherwise in breach of the terms of this Agreement, Alice DVD may at any time cancel or put your membership on hold with immediate effect, and refuse any and all current and future use of the Alice DVD service. In that event you will not be entitled to a refund of any part of your monthly subscription.
Return of DVDs on cancellation or when account is on hold
Upon cancellation of your membership or when your account is put on hold (whether by you or by us) you will immediately return all DVDs. If any DVDs are not returned in undamaged condition within 7 days of the cancellation or account hold, we may charge you the recommended retail price, purchase price or replacement cost, of the DVD whichever is the higher and/or continue to charge you a subscription fee until the discs are returned.
Alice DVD offers a full 30-day money back guarantee for the first month of service.
If you are not 100% satisfied, contact us at firstname.lastname@example.org describing why you are disappointed and that you would like a refund. We will then issue a full refund immediately providing any discs you rented have been returned to Alice.
We will notify you via email on the status of the refund once it is processed.
If you cancel within 30 days but do not clearly request a refund then you no refund will be issued. Once the refund has been issued, you will not send you any more DVDs effective immediately.
Note: After the first 30 day period, there are no refunds.
Sale to you of DVDs
Alice DVD may from time to time offer DVDs to you for sale. Unless otherwise stated, such offer will be of DVDs previously rented by us to our customers, and are therefore available in an "as is "condition and subject to such damage as may have been suffered by them while rented. Each DVD is sold without its case or cover.
If you accept any offer, the purchase price and postage cost (if any) will be charged immediately using your approved payment method.
Protection of Intellectual Property
Copyright in the material on the website is owned by Alice DVD unless otherwise indicated. You may view the site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for your own personal non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the contents of the site are strictly prohibited.
Intellectual Property in DVDs
You may use the DVDs solely for non-commercial home viewing at your given address. You must respect and comply with all intellectual property rights of any person in respect of the DVDs.
All trademarks, logos, images, product and company names referred to in this website are the property of their respective owners. You may not use these means of identification for any purpose.
Access to website
You will access the website and use it solely for its intended purpose and you will not interfere with it or create any connection to it or link to it without the express written permission of Alice DVD.
Use of members 'material
Any opinions, advice, statements, or other information submitted by members on the Alice DVD website are those of the respective authors and not of Alice DVD. Alice DVD will not be held liable for any loss or damage caused by the reliance by any person on information obtained through the Alice DVD website. You should rely on your own judgment to evaluate the information, opinion, advice, or other content available through the Alice DVD website. If you review or submit material to Alice DVD, you grant it a non-exclusive, royalty free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, distribute and display such content, and use it so as to modify or improve the Alice DVD website.
Ownership of Alice DVD
Alice DVD is owned by Alice 2012 Limited and is the trading name of that company. Every reference in this agreement, on the website, or otherwise to Alice DVD is a reference to Alice 2012 Ltd
Disclaimers: Problems beyond our control
Alice DVD will not be liable for any failure or unavailability of our service, including the website, which are beyond our reasonable control. In any other event, our liability will be limited to a refund, or partial refund, of your monthly subscription calculated by reference to the period during which the service was unavailable.
Linked websites are not under the control of Alice DVD and we are not responsible for the conduct of companies linked to our website. Those links are provided for convenience only and may not remain current or be maintained. Links to those websites should not be construed as an endorsement, approval, recommendation or preference by us of the owners or operators of the sites, or of any information, products or services referred to on those other sites unless specifically stated.
Delivering to rural addresses
Alice charges an additional amount to courier DVDs to rural addresses.
If you address is rural, then you will be notified with a popup window containing the additional amount you will be charged for receiving DVDs to your rural address.
Alice also has the right to charge the additional rural delivery dollar amount to existing customers customers who have not been charged the amount previously. In this case, a window popup will appear upon logging in to notify you of the change. Additionally these customers will receive an email containing this information.